CUSTOMER SUPPORT & GRIEVANCE

Last Updated: October 2026

Aventurine Crystals is committed to providing clear information, reliable customer support and a positive experience for our customers.

1. CUSTOMER SUPPORT

For questions regarding products, orders, exchanges, shipping or consultations, customers can contact us through WhatsApp.

WhatsApp: 9833597541

We will make reasonable efforts to respond to customer queries as soon as possible.

2. ORDER SUPPORT

For order-related questions, please keep your order details available when contacting us.

This may include your order number, name, registered phone number and details of your query.

3. EXCHANGE & DAMAGED PRODUCT SUPPORT

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

Clear photographs and/or video showing the product, packaging and issue may be required to review the request.

Exchange requests will be handled according to our Exchange Policy.

4. SHIPPING SUPPORT

For questions regarding delivery or shipping, customers can contact us through WhatsApp at 9833597541.

Orders are generally delivered within 7 working days, subject to location, courier service and circumstances beyond our control.

5. CONSULTATION SUPPORT

For consultation booking, cancellation or rescheduling requests, please contact us through WhatsApp at 9833597541.

Cancellation or rescheduling requests should generally be made approximately 5–6 hours before the scheduled appointment.

6. GRIEVANCE SUPPORT

If you have a complaint or concern regarding our products, services, orders or consultations, please contact us through WhatsApp.

We will review the concern and make reasonable efforts to provide an appropriate response or resolution based on the applicable policy.

7. CONTACT DETAILS

Aventurine Crystals

WhatsApp: 9833597541

Instagram: @aventurinecrystalls

Address:
Room No. 105, Imperial Shadow, 1st Floor,
MP Mill Compound, Tardeo, AC Market,
Mumbai, Maharashtra – 400034