SHIPPING & DELIVERY POLICY

Last Updated: October 2026

Aventurine Crystals offers shipping across India. We aim to process and deliver every order safely and within the estimated delivery timelines mentioned below.

1. SHIPPING AVAILABILITY

We currently provide delivery services across India (Pan-India).

Orders can be delivered to serviceable residential and commercial addresses across India, subject to courier availability.

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

2. SHIPPING CHARGES

Standard shipping charges are ₹100 per order.

Free shipping is available on orders above ₹1,000, after applying any applicable discounts.

Any applicable shipping charges will be displayed at checkout before the order is completed.

3. ORDER PROCESSING & DELIVERY TIME

Orders are generally processed after successful payment confirmation.

Orders are usually delivered within 7 working days.

Delivery time may vary depending on the delivery location, courier service, weather conditions, public holidays, festivals, or other circumstances beyond our control.

Working days generally exclude Sundays and public holidays.

4. DELIVERY DELAYS

While we make reasonable efforts to deliver orders within the estimated timeline, delivery dates are estimates and are not guaranteed.

Unexpected courier delays, incorrect address details, extreme weather, public holidays, festivals, or other circumstances beyond our reasonable control may affect delivery timelines.

If there is a significant delay with your order, please contact us through WhatsApp at 9833597541.

5. ORDER TRACKING

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

Customers are requested to keep their phone number and delivery details accurate so that the courier can contact them when required.

6. DELIVERY ATTEMPTS

Customers should ensure that someone is available to receive the order at the provided delivery address.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, or the courier is unable to contact the customer, additional delivery attempts may be made according to the courier company's procedures.

Any additional charges arising from incorrect or incomplete information provided by the customer may be the customer's responsibility.

7. DAMAGED OR WRONG PRODUCT

We carefully check and pack orders before dispatch.

If you receive a damaged product or a product different from what you ordered, please contact Aventurine Crystals as soon as possible.

You must provide clear photographs and/or video showing the package and the product as proof of the issue.

Such photographs or videos must be shared with us within 24 hours of delivery.

Please keep the original packaging and product safely until the issue has been reviewed.

For eligible damaged or wrong-product cases, an exchange may be provided in accordance with our Refund, Return & Exchange Policy.

8. DELIVERY ADDRESS

Please carefully check your name, address, PIN code and phone number before placing your order.

Aventurine Crystals is not responsible for delivery delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.

9. CONTACT FOR SHIPPING SUPPORT

For questions regarding shipping or delivery, please contact:

Aventurine Crystals

WhatsApp: 9833597541

Address:
Room No. 105, Imperial Shadow, 1st Floor,
MP Mill Compound, Tardeo, AC Market,
Mumbai, Maharashtra – 400034

Instagram: @aventurinecrystalls

Website: aventurinecrystalls.com